After 6 Years Of Neck Pain And Failed Treatments, I Found What The Ritz Carlton Uses For Side Sleepers.

Posted: Monday, July 14, 2025
By Ian A. Buchanan, M.D.

Last year my husband won an award at a physical therapy conference and they put us up at the Ritz Carlton in San Francisco for three nights.

I'm a side sleeper. I've had chronic neck and shoulder pain for six years.

I'd tried everything to fix it:

Flexeril prescription - Made me groggy all day, pain came right back
Voltaren gel - Temporary relief for maybe 2 hours, then right back to aching
Icy Hot patches - Burning sensation, zero long-term help
Multiple PT sessions with my husband - It got so bad even he couldn't fix it
That viral Amazon neck massager - $80, broke after three weeks
Various "orthopedic" pillows - including a $180 Tempur-Pedic that felt like sleeping on concrete
Even tried sleeping in the recliner some nights just to avoid the pain

I'd spent over $800 between the medications, devices, and pillows. Nothing worked.

Every morning: dead shoulder, stiff neck, headache before my feet hit the ground.

Then I slept at the Ritz.

First night, I slept through the entire night for the first time in three years.

No dead arm at 3 AM. No stiff neck. No headache when I woke up.

My husband noticed immediately. "You didn't wake up once. What's different?"

The pillow.

I was determined to find out which pillows the Ritz uses before we checked out.

That morning, I unzipped the pillowcase to see what was inside. Fancy quilted pattern. A small label sewn into the corner: "Nuzzle."

I pulled out my phone and googled it.

First thing that came up: Trustpilot reviews. 4.5 stars.

I started scrolling. Side sleeper after side sleeper talking about shoulder pain relief. Neck stiffness gone. Sleeping through the night for the first time in years.

One review said: "First pillow that doesn't make me choose between my shoulder and my neck."

Another: "I'm 67 and my shoulder feels like it did at 50."

I called guest services before checkout.

"Yes, those are Nuzzle pillows," the woman said. "We switched to them about a year ago. Guests kept complaining about stiffness and aches -- and these new ones have been a godsend."

Here's what I realized:

All the medications and treatments I'd tried - even professional PT from my husband - were just treating symptoms.

But none of them fixed the root problem: For 8 hours every night, my pillow was destroying my alignment.

Side sleepers need the pillow soft enough that your shoulder can sink in - otherwise you're putting all your weight on your shoulder joint for 8 hours straight.

But the pillow also needs to be firm enough to support your neck - otherwise your head drops down and your neck bends sideways all night.

That Tempur-Pedic I spent $180 on? Too firm. My shoulder got crushed every night.

The cheaper pillows? Too soft. My head sank down and my neck kinked sideways.

Memory foam picks one or the other. Never both.

Nuzzle's Nanocoil fibers compress independently.

Your shoulder sinks in. Your neck gets support. Both at the same time.

That's why the Ritz Carlton uses them in every room.

That's why I stopped needing Flexeril.

That's why I threw out the Voltaren gel.

I ordered two Nuzzle pillows the day we got home. $49 each - less than one month of my prescription copays.

That was eight months ago.

I haven't taken Flexeril in seven months. Haven't used Voltaren in six months. That Amazon massager is in a drawer somewhere.

My shoulder pain is gone. The morning stiffness is gone. The headaches are gone.

We just ordered our second set - one for our guest room, one for my mom.

Here's what shocked me:

My husband - who'd tried everything in his professional toolkit to help me - started recommending Nuzzle to his side-sleeper patients after seeing my results.

Most of them have tried the same cycle I did: prescriptions, PT, topicals, failed pillows. Spent hundreds or thousands looking for relief.

The problem wasn't that they needed more treatment. The problem was their pillow was undoing everything during the 8 hours they slept.

If you don't believe me, go read the reviews. Or go stay at a Ritz Carlton and try them yourself.

Right now they're 50% off with free shipping.

If you're a side sleeper who's spent years cycling through medications and treatments that only mask the pain, this is worth trying.

90-day guarantee. If your shoulder still hurts or your neck still aches, send it back. Full refund.

This is our second set. I haven't needed a prescription in seven months. My PT husband now recommends them to patients. That should tell you everything.

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