I Wasted $800 On Pillows For My Shoulder Pain. Then I Found The Ones The Ritz Carlton Uses.

Posted: Monday, July 14, 2025
By Ian A. Buchanan, M.D.

Last year my husband won an award at a physical therapy conference and they put us up at the Ritz Carlton in San Francisco for three nights.

I'm a side sleeper. I've had chronic shoulder and neck pain for years.

I'd tried everything:

MyPillow ($80) - went lumpy after two weeks, shoulder went numb by 3 AM every night
Tempur-Pedic ($220) - too firm, crushing collarbone pain all night
Purple ($150) - same problem, no give, all my weight on my shoulder joint
Sleep Number ($180) - air pump broke in four months
Some weird contour pillow from Amazon ($65) - forced me onto my back, spent all night fighting it

Over $800 wasted. Every morning: dead shoulder, stiff neck, headache by 10 AM.

Nothing worked.

Then I slept at the Ritz.

First night, I slept through the entire night for the first time in three years.

No dead arm at 3 AM. No stiff neck. No headache when I woke up.

My husband noticed immediately. "You didn't wake up once. What's different?"

The pillow.

I was determined to find out which pillows the Ritz uses before we checked out.

That morning, I unzipped the pillowcase to see what was inside. Fancy quilted pattern. A small label sewn into the corner: "Nuzzle."

I pulled out my phone and googled it.

First thing that came up: Trustpilot reviews. 4.5 stars.

I started scrolling. Side sleeper after side sleeper talking about shoulder pain relief. Neck stiffness gone. Sleeping through the night for the first time in years.

One review said: "First pillow that doesn't make me choose between my shoulder and my neck."

Another: "I'm 67 and my shoulder feels like it did at 50."

I called guest services before checkout.

"Yes, those are Nuzzle pillows," the woman said. "We switched to them about a year ago. Guests kept complaining about stiffness and aches -- and these new ones have been a godsend."

I ordered two the day we got home.

$49… I got two for $39/ea

That was eight months ago.

That was eight months ago.

We just ordered our second set - one for our guest room, one for my mom who's also a side sleeper with shoulder pain.

Here's why these are completely different:

Side sleepers need the pillow soft enough that your shoulder can sink in - otherwise you're putting all your weight on your shoulder joint for 8 hours.

But the pillow also needs to be firm enough to support your neck - otherwise your head drops down and your neck bends sideways all night.

Memory foam picks one. Never both.

If it's firm enough for neck support, your shoulder gets destroyed.

If it's soft enough for your shoulder, your neck collapses and you wake up with headaches.

Nuzzle's Nanocoil fibers compress independently. Your shoulder sinks in. Your neck gets support. Both at the same time.

That's why the Ritz Carlton uses them in every room.

That's why I sleep through the night now.

That's why we're ordering more.

My shoulder pain is gone. The morning stiffness is gone. The headaches are gone.

My husband (who treats side sleepers with chronic pain in his PT practice) started recommending them to patients after seeing my results.

Most of them have the same pillow graveyard I did - $500-$1,000 spent on pillows that failed.

If you don't believe me, go read the reviews. Or go stay at a Ritz Carlton and try them yourself.

Right now they're 50% off with free shipping.

If you're a side sleeper who's wasted money on pillows that crush your shoulder or wreck your neck, these are worth trying.

90-day guarantee. If your shoulder still goes numb or your neck still hurts, send them back. Full refund.

This is our second set. That should tell you everything.

All dog parents love these chews

E
Ed Mowl   Verified Review
Rating  
LOVE THIS PROBIOTIC SUPPORT

LOVE THIS PROBIOTIC SUPPORT! As the owner of a dawn colored pup; skin & ear issues are common! This product helps with all issues & even his gut health! Have tried alternative tabs but no where near as effective! Love PetLab & their products and employees!
HIGHLY RECOMMENDED A++ all around

E
Jessica   Verified Review
Rating  
The probiotic chews are magic

The probiotic chews are magic! My dogs love them. One of my dogs in particular kept getting yeast in his ears...
No more odor and he’s much happier!!

E
Sharon Duplantis   Verified Review
Rating  
His skin is beautiful

I have a 7 year old yorker... He scratched and chewed his skin so I decided to research several companies and read about the probiotics. I decided to try PetLabs probiotic! BEAUX loves them and no trouble getting him to take. The itching and chewing is gone and his skin is beautiful!
Thank you Petlab!

E
Kelly mclaughlin   Verified Review
Rating  
Love the probiotic supplements

Love the probiotic supplements! I tried them and them signed up for a monthly subscription. My dogs are so happy n energetic like pups...

E
Traci Fiore   Verified Review
Rating  
My older dog loves the probiotic chews

My older dog loves the probiotic chews. They dissolve so he doesn’t have to chew them. Especially since he has very little teeth left, the chews have also helped with his stomach and keeping him regular. Great team!! Very helpful! Love the product.

E
Pat Barry   Verified Review
Rating  
She is greatly improved, has a full coat, rarely scratches

Our beautiful little rescue, Vyrna, is finally making great headway since adding PetLab Probiotic Chews! When first rescued Vyrna had itchy ears and upset tummy spells. She is greatly improved, has a full coat, rarely scratches her ears and is a picture of health!
Thank you PetLab!

It’s easy to see why the probiotic chews are becoming a must have for dogs in 2022
Manufactured in the USA from domestic and globally sourced ingredients
4.3
EXCELLENT

REVIEWS
This is how our website visitors rated PetLab Co.
Based on 6,009 Reviews

Check Availability